When will I get my pins?
All pins are expected to ship by September 2024
Last updated: February 10, 2024 12:25
When will I pay shipping?
Shipping will be charged once I receive all the pins from the manufacturer. Expected to happen sometime mid June.
Last updated: June 04, 2024 20:45
How many pins can I order?
As many as you like! If you plan to order a lot choose a higher tier to save! You can also add more in the add-ons section!
Last updated: February 10, 2024 12:26
Refund policy
Unfortunately due to the nature of the campaign there will be no refunds. All funds are used to pay for the manufacturing and your contribution is what makes that possible.
If your items arrive damaged, please don’t hesitate to reach out to me as I will handle that on a case by case basis to replace your damaged items.
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a replacement, is in extenuating circumstances, or if your pin arrives damaged. If you believe your pin was damaged in transit, please reach out to us and attach photos of the damaged pin.
Last updated: February 28, 2024 20:31
Is shipping tracked?
The short answer, is no. Due to the high cost of shipping my standard is untracked shipping via Canada Post. I will have the option to add tracked shipping as an upgrade in the pledge manager after the campaign ends.
Last updated: February 10, 2024 12:29
VAT & Taxes
I don’t collect taxes in the campaign and as such you will be responsible for your own taxes when the items arrive.
Last updated: February 10, 2024 12:32
How do I get a hold of you?
The best way to reach me with inquiries is through email at [email protected]
Last updated: February 10, 2024 12:33
Pin colours & size
An important note about colour and size. It is crucial to understand that while we have made pins before, the pins in this campaign have not yet been manufactured. The designs you see on this page are mockups, which means the final product may vary in colour and size. From our experience, the majority of our pins turn out looking like the mockup design.
Different computers, phones, and other devices have different screen settings which means coloration may vary between screens.
Each mockup has a rough estimate of what the size will be. Our sizes are either specifying the general height or width of the pin. The actual size of the physical product may vary.
Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product.
Last updated: February 28, 2024 20:29
Forfeiture of Rewards
Once project shipping is completed, backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs are not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Last updated: February 28, 2024 20:32
Lost or never received packages
We make every attempt to get your package from our facility to your home. But sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion and shipped. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package. Tracked shipping is available as an add-on during the pledge manager.
Last updated: February 28, 2024 20:34
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
When will I pay shipping?
Shipping will be charged early April
Last updated: April 19, 2024 10:11
Refund policy
Unfortunately due to the nature of the campaign, I don’t offer refunds. However, if your items arrived damaged, please send photos to [email protected]
Last updated: April 19, 2024 10:11
Is shipping tracked?
Canadian shipping is tracked. US shipping is not.
Last updated: April 19, 2024 10:11
VAT & Taxes
I do not collect duties/taxes/VAT. You are responsible for it if needed.
Last updated: April 19, 2024 10:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.